Response: My previous account was hacked because my email was hacked. Then i had to make a new account to play on server with my friends because my account was unable to be accessed. So I was out of luck trying to get my old account while trying to contact steam support which took over 24 hours. I eventually got back into my old account and I hopped back and forth on accounts to play my previously purchased games. Then today I was told I was banned because I had an “alt” account which I suppose I did but it was only because I wanted to play with my friends. I can provide proof that I was hacked because of log in locations from Russia and London.
I understand you say your account was hacked, but sadly the safety and security of your accounts is your responsibility. There is no way for us to tell that someone else came on to your account and cheated on it and log in locations can not prove who cheated on the account either.
Because of this we have to protect our players and keep these accounts banned as they pose a threat to the servers and the player base within.
I recommend you use 2FA and extra steps (such as stronger passwords) put in place to keep your accounts safe in the future.
